Health and Social Care

Health and Social Care Level 3

1.1 Identify different reasons why people communicate

People communicate to express needs, to share ideas and information, to reassure, to express feelings, to build relationships, to socialise, to ask questions, to share experiences.
People communicate in order to establish and maintain relationships with others, to give and receive information and instructions, to understand and be understood, to share opinions, knowledge, feelings, emotions,   and to give encouragement and show others they are valued.
Communication is an essential tool that a carer can use to meet the needs of children/ vulnerable people.  It is a basic requirement of my job role to communicate with individuals and their families, and other members of staff on a daily basis. Communicating with other staff members ensures effective team working and continuity of care and services provided. It also ensures any health and safety issues are recognized, and reported.
Individuals communicate with carer’s/support workers   to express their needs and preferences and to ensure they are met. As a carer/support worker I always discuss the options and choices available to the individual, which then allows   them an informed choice regarding their care and the services they need.
1.2     Explain how communication affects relationships in the work setting

Communication affects relationships in many ways in the work setting. For example with colleagues, the manager or supervisor and also the parents of the child and the child.
Changing the tone of your voice when communicating with different people enables you to get your information delivered effectively.

Effective communication is a two-way process.
The person communicating has to send a clear and concise message to the responding party. The message must be understood correctly to have a response. Equally if somebody is communicating with you and you do not fully understand then ask for a clearer explanation if...