Health and Social Care Level 5

Use and develop systems that promote communication.

      1.1- Review the range of groups and individuals whose communication needs must be addressed in own job role.

Communication is a vital tool in working in the caring industry as it affects everyone from the client to their family and friends to the carers, care supervisors, nurses and managers.   This can be done in a variety of ways including, handovers, phone, email, face to face, meetings, all of these examples do not have to be done in person.

Good written and oral skills are key skills and the ability to use some interpersonal skills helps achieve good working relationships and will most certainly help in providing excellent care for the client. Understanding the needs of each individual that I care for is crucial and the way I do this is through the admission process in which I asses new clients with their paper work and finding out their preferences for example whether they like baths or shower or whether they prefer just a female/male carer, also their food preferences and eating habits. We also asses and discuss with them what level of care require.   We continually observe and monitor our clients and communicate with them and their family about their changes in care needs. In my work place we are part of the Gold standard framework in which we have monthly multidisciplinary meeting where we discuss all of the clients that we look after, if there are any changes to the care of clients then this is written down and shared with other team members. The Nurses then update the clients care plans if required.

There are many illnesses and disabilities that can affect the way that people communicate with us for example if a client is suffering from motor neurone disease this a very progressive illness that damages the nervous system and leads to muscle weakness as the disease progresses it affects the person speech, swallowing and breathing. Hearing loss can also affect communication, it is always...