Health and Social Care L3

Support individuals with specific communication needs

Outcome 1

1.1 Explain the importance of meeting an individuals communication needs?
Every individual has the right to communicate in their preferred way. It is important for individuals to be able to communicate as it is an essential part of all relationships whether person or professional and is needed in everyday living. As a care worker it is my job to be able to communicate with service users to be able to understand and meet all their needs.

1.2 What is your role and responsibilities in relation to supporting individuals with specific communication needs?
It is my role and responsibility as a care worker to support individuals with communication needs by using their preferred way of communicating, gaining information from care plans etc and assessing their needs. This will allow the individual to express themselves and feel that they are equal to others around them.

1.3 Analyse features of the environment that may help or hinder communication?
· Visual Factors
· Distance - let the person you are talking to see you, don't stand to far away
· Lighting conditions - good/poor
· Movements - don't make sudden movements
· Distraction - noise levels around you, TV/radio to loud, people shouting or talking loudly
· Temperature - is it too hot, too cold or just right

1.4 Analyse why a Service-user may use a form of communication that is not based on a formal language system?
· You may not share the same language system with the recipient of the communication.
· The individual may not be able to speak due to having a medical reason.
· The individual may have suffered a stroke and therefore not be able to access their normal language skills.
· The form of communication may be behavioural such as body language.

1.5 Identify a range of communication methods and aids to support individuals that you work with
· Language - talking, singing
· Hearing - sounds, voices, music
· Vision -...