What goes grievance procedure mean Grievance procedures are a means of dispute resolution that can be used by a company to address complaints by employees, suppliers, customers, and/or competitors. A grievance procedure provides a hierarchical structure for presenting and settling workplace disputes

What is a grievance A grievance   are concerns, problems or complaints raised by a staff member with management  

Where is your grievance procedure
See handbook or human resources
Outline your grievance procedure 1. Grievance in writing
2. Manager will respond saying he has received letter and will investigate by a curtain day
3. How many days does the person have to appeal
4. If appealing how many days does the manager have again to make their final decision
5. And if still not happy were to go from there  
Who is the grievance procedure for – employee or employer, please explain By law employers must set out a grievance procedure and share it in writing with all employees, eg in their statement of employment or staff handbook. It must include:
• who the employee should contact about a grievance
• how to contact this person
It should also:
• say that if the problem can’t be resolved informally, there will be a meeting with the employee, called a grievance hearing
• set out time limits for each stage of the process
• identify who to contact if the normal contact person is involved in the grievance
• explain how to appeal a grievance decision
• state that employees can be accompanied in any meetings by a colleague or union representative
• outline what happens if a grievance is raised during disciplinary action
You don’t have to include information about the grievance procedure in employment contracts. However, if you do, you must follow the procedure, or the employee could bring a breach of contract claim against you