Essay to Explain My Job Role of Support Worker, Within a Social Service Residential Facility, for People with a Learning/Physical Disability

My job as support worker is based within a residential unit for eleven service users. It involves working day shifts on a fortnightly rotating rota.
Before entering the unit, we have a code that we have to enter to allow us entry to the building. This code unlocks the front door, and is for safety and security of staff and residents.
All employees and visitors have to sign in a book, kept within the hallway. This is so at any time, the manager has a detailed record of who is within the building, staff, residents, workmen, or visitors in case of that an emergency, or in case an evacuation procedure may arise. All visitors to the building are asked their identity.
All the external doors can be opened from inside the building to allow persons to exit at any time, however the doors are alarmed. This alerts staff by the use of a paging device, carried by all support staff. This enables safety and security of all persons within the building.

When my shift begins all staff have a hand over meeting, lead by the manager on duty. This ensures all important information is communicated: for example any medical or dental appointments that the residents may need escorting to. Or any health issues, or requests made by the residents to go out. Maintaining confidentiality at all times. Any updates or new risk assessments are handed over for all to read and sign.
Working to all policies and procedures at all times.

After greeting the service users, I often have a chat with them all individually to ask how their day has been, and what they would like to do for the rest of the day.
It is important to empathise and actively listen in a sensitive manner accessing appropriate additional support where necessary, promoting equal opportunities and respecting diversity, different culture and values.
All the service users have different levels of communication skills or impairments.
Some may wear hearing aids, or may not be able to see clearly. Some service users