Effectiveness of Qa Implementation

take the opportunity to promote the implementation of QA. In Hong Kong construction industry, time usually is the greatest constraint for running a project which threaten or hinder the implementation of QA.

For the content below, I will illustrate the effectiveness of QA implementation in Hong Kong construction industry by analyzing the following framework: 1) Setting quality objectives and standards, 2) Defining authority, delegation and responsibility / designing organization structure 3) Providing a coordination mechanism (committees and liaison person) 4) Providing a control mechanism

Setting Quality Objective and Standards It is difficult to set quality standard and person within the project team usually have different attitudes towards quality. Lawrence & Lorsch have identified four types of differences in attitude and working style that arise among the various individuals and departments in organization. Difference goals and difference in formality of structure have rather great impact in construction project. In implementing quality, every parties should have the same attitude in placing quality in the first priority. However, in real situation, only a minority of person will concern quality as different post within a project team will have different goals. Take safety officer and environmental officer as an example, even they may participate in quality committee, will they take quality as their first priority of goal? The answer is definitely no as their fundamental job duty is not work for quality. So we can imagine how quality can be implemented effectively among people with


different attitude towards quality. Besides, difference in formality of structure makes the implementation of quality ineffective. It is because different participant within the project team or a project have different standard. For example workers and foreman can accept a greater extent of deviation but the quality engineer cannot. As such, it is rather essential to...