Effective Communication

Claire Lawrence

Unit 301
  1.) Unit 301, outcome 1, assessment criteria 1.1a,b,c (301.1.1a,b,c).
Why is effective communication important in developing positive relationships with children, young people and adults?

All relationships between people are begun, based and maintained by communication and therefore it is important when trying to promote a positive relationship that the communication is effective.   For communication to be effective it has to be clear and easily understood by the receiver, it is a two way process where the information or knowledge is conveyed by the sender and that message is received and understood.   It is also important to adapt the content to suit the person or situation you are in and understand how the person that you are interacting with may interpret that message.  
To develop a positive relationship using effective communication it is important to establish trust. The child, young person or adult needs to feel at ease, to be given the opportunity to communicate back with comfort and confidence.   It is important to listen and to promote a positive rapport. It is important that the person feels that what they are saying is important and acknowledged.   Listening can be verbal or non-verbal. Body language is key; if a person feels that what they say is valued this will be conducive to a positive communication experience, this can be shown by nodding, leaning forward, good eye contact and facial expressions.   A person needs to be shown that they have your full attention; repeat, react, question and respond to what has been said and acknowledge their thoughts and feelings. If respect and consideration is a there a positive relationship will be established.
A person needs to understand how to communicate effectively in order to form positive relationships, it is important that the coding (such as language, posture, facial gestures) used by that person can be accurately decoded and a listener can understand what has been...