Effective Communication

CHARTERED MANAGEMENT INSTITUTE
DIPLOMA IN MANAGEMENT

Unit C44
Effective Communication and Information
Management

Name:

Kevin Leaning

Company:

Swindon Youth Offending Team

Membership No:

4091218

Date:

8th February 2007

Tutor:

Gary Dennis

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Contents
Introduction to Swindon Youth Offending team …………….…………………..…3
Terms of Reference ………………………………………………………..……….. 4
Part A – Effective Communication ……………………….……………..………. 5
Introduction……………………………………...…………………………..….….5
A Communications Model ………………………………………………………..5
The Dangers of Ineffective Communication…………………………………….6
Barriers to Effective Communication…………………………………………….6
Types of Communication………………………………………………………….6
Part B – Gathering, Selecting and Storing Information ………………...……6
Introduction …………..……...……………………………………..………..……6/7
Types of information…………………………………………….…………….…..7
Storing Information for Retrieval…………………………………………….…..7/8
Protecting Electronic Information ………………………………………………..9
Part C – Using Information to Make Decisions…………………………….…..10
Introduction…………………………………………………….……..….……..... 10
Different Styles of Decision Making …………………………………………....10/11
The Decision Making Process …………………………………………………..11-13
Part D – Meetings, Meetings and More Meetings …………………………….13
Introduction…………………………………………………….……..….…….....13
Chairing Meetings Properly …………………………………………………….14
Evaluation of Recent Meetings…………………………………………………..15
Dealing with Difficult People……………………………………………………..16
Effective Negotiations During Meetings ……………………………………….16
Appendices
Appendix A – Types of Communications and Recommendations………….17
Appendix B – Storing Information for Retrieval ………………………………18
Appendix C – Running Meetings Checklist …………………………………..19
Bibliography ………………………….…………………………………………….20

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Youth Offending Team
In 1996 an Audit Commission Report ‘ Misspent Youth’ identified shortcomings in the
Youth Justice System and made recommendations for radical change. In 1998 major
new legislation contained in the Crime and...