Design and Produce Documents in a Business Environment

Learning Outcomes: Unit 312 Design and produce documents in a business environment 1-3

Outcome 1: Understand the purpose and value of designing and producing high quality and attractive documents

Different types of documents include; letters, application forms, brochures, reports, booklets, fax, memo, emails, agendas, meeting minutes, directories, procedure/guidance manual, and reference forms.

Letters are formal documents used with a corporate logo at the top to communicate to customers and funeral directors.   Presented in blocks of paragraphs with date and formal address at the top, and finished with a formal closure at the bottom with the signature.

We have several application forms for our customers to purchase products and services.   These are set out with few short paragraphs and open and closed questions with tick boxes or short answer fields making them quick and simple to complete.   These are also headed with a corporate logo formalising them.

Brochures and booklets are available but also under review as a formal corporate document to advertise the cemeteries and crematorium and everything the department has to offer for the bereaved.   This is filled with pictures showing examples of products and services available and some selected sites, a directory of the cemeteries and their address, and some brief descriptions of various sections within Bereavement Services.   The descriptions are headed by bold titles to break up the document and make it easier and quicker to find the required information.

Reports are frequently required to inform senior members of the performance of the department or specific projects.   These are formal documents that may include statements, graphs/charts and statistics to back the results being stated.   Pictures if available may also be a good resource to back the report.

Faxes and memos are an old method of sending slightly less formal short messages which have been replaced by emails.