Cypw Level 3 Course

SHC 31; Promote communication in health, social care or children’s and young people’s settings

      1.1 Identify the different reasons people communicate

There are many reasons why people communicate.   These include;
  1) To build relationships.   Good communication is needed to build positive relationships. This is especially important when a new child, practitioner or parent joins the setting.
  2) To maintain relationships.
  3) To gain and share information.   By gaining information from colleagues, children and their families it helps us get to know the pupils in our class and be able to plan for their care and education more effectively.
  4) To gain reassurance.   With children and young people this is particularly important to promote self esteem.
  5) To express needs and feelings.   All human beings need to express their feelings and we should allow pupils to do the same or they may become frustrated which can then impact on behavior.
  6) To share thoughts and ideas.   These thoughts and ideas may give colleagues inspiration if they are struggling with a way of tackling an issue.

      1.2 Explain how communication affects relationships in the work setting

In a school setting a Teaching Assistant will never work independently, it would not be practical to do so.   Good communication skills are important to make the team work effectively whether this be the class team (teacher and teaching assistant), year group team or whole school team.
Practitioners who have good communication skills are likely to have strong relationships with children, parents and other adults.   By having these strong relationships you will be able to gain and share information effectively, help children settle in the setting and support their learning and transitions.

2.2 Describe the factors to consider when promoting effective communication

Communication is the process of sharing information, thoughts and feelings between people through speaking, writing...