emotions such as:
• fear
• anger
• pain
• joy
• love.
People want to get views, wishes and information across to others for all
kinds of reasons. Sometimes this can be essential – even life saving in
the case of a warning. It can be vital to make a person’s quality of life
better if they are communicating that they are in pain or it can be to make
emotional contact with others to express feelings.
People live and communicate within a range of diff erent groups and
communities, including:
• families
• neighbourhoods
• workplaces
• schools and colleges.
How do you think intimate communications can be identifi ed?
Health and Social Care L2 Unit SHC21.indd 2 27/08/2010 09:57:53
Introduction to communication Unit SHC 021
• interest/activity groups
• commercial settings
• users of professional services.
The nature of communication is very diff erent dependent on the
circumstances. Some communications are personal and very intimate;
these are usually with people to whom we are very close.
Other communications are for a wider audience and are aimed at groups
of people. Communication can be formal, such as in a courtroom setting,
or informal, such as friends chatting.
Can you see how this is diff erent – for a much wider audience?
Activity 1
Recording communication
Over a period of just one day, keep a record of the people you
communicate with. Next to each record, write down the type of
communication. You may fi nd that most of your communication is
informal, or mostly formal, or like most of us, it will be a mix of the two.
Refl ect
You are the most important tool you
have for doing your job. Care and
support workers do not have
carefully engineered machinery or
complex technology – your own
ability to relate to others and to
understand them is the key you
Health and Social Care L2 Unit SHC21.indd 3 27/08/2010 09:57:55
Level 2 Health and Social Care Diploma
1.2 How eff ective communication aff ects
all aspects of...