Critical Management

Critical Incident Management

Patricia Gacho

Critical Incident Management/CJA 560

March 21, 2010
Patrick Cote

Critical Incident Management

    Since the attack on America on September 11, 2001, many security agencies as well as firefighters and police have begun using a scenario-based police that will allow these workers to understand and follow specific rules to maintain order during a critical incident. Included in this paper will be what critical incident management is, and how using scenario-based planning will benefit justice and security organizations.
Definition of Critical Incident
Critical incident management is defined as any traumatic event, or the threat of an event that could cause harm to a person or endanger the well-being of a person. These events are normally sudden and powerful but are outside the range of normal human experiences and can have a strong emotional and physical effect on the person involved (Blum, 2005).   This incident can cause extreme stress, fear or injury to a person who is witnessing the event, or has been injured in the event. These events can be much smaller in scale.   A critical incident can be caused by human action, such as the bombing of a building or a natural phenomenon, such as a hurricane or tornado (Blum, 2005). On a smaller scale, an event can be anything from a car accident to the death of a family member (Blum, 2005).
      A critical incident is also described as an interruption from a normal state of functioning.   An example of this can be the attack on the United States (US) on September 11, 2001. This event took away the ability of citizens to function in a normal everyday way. The shock of the attack created fear in people, causing avoidance of stairwells and elevators; even being on an upper floor of a large skyscraper.   Negative effects from a critical incident in the workplace can contribute to lower levels of productivity, poor performance, higher absenteeism rate, an increase in...