Conflict Management Plan

University of Phoenix Material

Conflict Management Plan

1.   Identify the available conflict management strategies and their strengths and weaknesses.


      |Strategy                                   |Strengths                                   |Weaknesses                                   |
|                                           |Both parties describe his or her view with |When conducting a problem-solving exercises |
|Problem-Solving                           |management.                                 |one or both employees may make inappropriate|
|                                           |                                           |facial expressions or sighs.                 |
|                                           |Goals are met only when the whole team     |If a team member falls behind or refuses to |
|Superordinate Goals                       |completes the task creating a purpose of   |do his or her share of work the team may     |
|                                           |teamwork.                                   |become divided                               |
|                                           |Allows team to work conflicts out.         |Resolution may require manager assistance.   |
|Avoidance                                 |                                           |                                             |
|Authoritative Command                     |Conflict resolution is formally done by     |If management “sides” with an employee       |
|                                           |management followed by informing the team. |others may believe favoritism.               |
|                                           |                                           |                                             |
|                                           |Team members each have a part of his or her|Unwillingness to alter ones view may cause a|
|Compromise                                 |work as part of the product or...