Computer Provision Scheme

Computer Provision Scheme: Help Information
1. Helpful Contacts
Delivery help All delivery enquiries relating to the Computer Provision Scheme are dealt with directly by the OU’s computer supplier Getech. Please contact Carl or Geraldine: Carl Gibbs Getech Education Account Manager Phone: 01473 243435 Email: Geraldine Day Getech Education Account Manager Phone: 01473 243417 Email:

Open 9.00am to 5.30pm, Monday to Friday, closed on public holidays.
Computer and printer help The Computer Provision Scheme has a dedicated helpdesk provided by the OU’s computing supplier Getech. The Getech Helpdesk can answer any questions or problems you have with the computer and printer you received via the Computer Provision Scheme. Getech Helpdesk Phone: 01473 243 488 Email: Open 9.00am to 5.30pm, Monday to Friday, closed on public holidays. OU course software and website help The OU Computing Helpdesk provides technical support for OU students, including OU applications and online conferencing systems, usernames and passwords, access to course websites and online facilities, but not study or internet connection queries or general computing issues. Open University Computing Helpdesk Phone: 01908 653 972 Email: Send an email via ‘Contact Us’ on Open 8.00am to 9.30pm, 7 days a week (except Wednesdays 3.00pm to 4.00pm). Open most Bank Holidays 10.00am to 4.00pm.

2. Frequently Asked Questions
Computer questions How do I get help with my computer?  Refer to the User’s Manual that arrived with the computer.  If you need further assistance call the Getech Helpdesk phone number given above. Your laptop is covered by a 3-year warranty service provided by Getech.  Getech recommends securely backing up your data onto an external storage device, such as a USB memory stick or re/writeable-CD/DVD, before requesting service,...