SHC 31: Promote communication in health, social care or children’s and young people’s settings

2.2 Describe the factors to consider when promoting effective communication.
There are many factors to take into consideration when promoting effective communication like has that person got Disabilities such as impaired vision, mobility problems or hearing loss can affect the way you communicate. Proper communication method should be learnt or known prior to communicating with the person who has the disability or different health issues. Environment is also one of the very important factors to consider as well. You will need to ensure that lights, temperature, noise, crowd, safe and comfortable in correct measures before establishing effective communication. Also the person you are communicating with could have cultural difficulties such as some culture it is inappropriate for a women to make eye contact with a man.

3.1 Explain how people from different backgrounds may use and/or interpret communication methods in different ways.
People from all different backgrounds may interpret gestures and works different for example Italians use a lot of hand gestures when discuss something, to get a point across or to emphasise something to someone.

3.2 Identify barriers to effective communication.
There are many barriers to effective communication like someone could speak a different language to you and you wouldn’t understand them. There could also be barriers like sensory barriers which could involve deafness or even blindness. Also there could be health issues which could cause barriers.

3.5 Explain how to access extra support or services to enable individuals to communicate effectively.
Ways of accessing extra support or services may include going through your GP, Individual’s friends/ family. Social worker, specialist nurse or even support groups in your area. Services may include translation services, interpreting services, speech and language services or...