OUTCOME:   Understand why communication is important in adult social care settings.
UNIT 01.AC1.1 / Dip.SHC 031.AC1.1
Question 1. Give three reasons why people communicate.
  1. People communicate to express their feelings and emotions whether in a social or professional setting with the hope of engaging in conversation and to observe responses to meet their personal needs.
  2. People communicate to share ideas and information. In respect to service users this could be engaging in Multi-Disciplinary Meetings to seek the best means of support to meet the needs of the service user.
  3. People communicate to seek advice and encouragement to meet their personal needs or to support others.
UNIT01.AC1.2 / Dip.SHC031.AC1.2
Question 2. Can you explain how communication affects relationships in an adult social care setting?
Communication in an adult social care setting can have both a positive and negative affect to relationships. In a positive aspect the service user can openly converse with their key worker in service user. In a negative aspect, should the service user feel they are unable to communicate to whatever barriers may be in place, the service user may become withdrawn and therefore the ability to express their emotions becomes difficult and any possibility of building a rapport in order to address their needs also becomes less likely.
OUTCOME: Understand how to meet the communication and language needs, wishes and preferences of an individual.
UNIT01.AC2.1 / Dip.SHC031.AC2.1
Question 1. Can you compare ways to establish the communication and language needs, wishes and preferences of an individual?
To establish communication with individuals you could simply ask the individual what their needs may be to communicate effectively. If it is a language need, do they need a translator; this could be another individual converse in their language...