Communication Nvq 3

Unit 10 -
Principles of Communication.

People communicate for many reasons. To make their needs known, to give important information, to socialise in general conversation, to report incidents and accidents, to ask for things, to express how they feel, to express their ideas and feelings, and to ask about right and wrongs.

Communication affects relationships in the work setting because you may feel like you can’t communicate with people of authority as you don’t have the same level of knowledge you may not feel you have the skills to communicate effectively due to the persons body language they may be putting up barriers and making it harder for you to do so.
It is important to give praise when you or somebody else has done something good or well because it encourages the same high standards for next time.

You can establish the communication needs of individuals by asking the person, engage in conversation and see how they prefer to communicate, if you are still not sure there are usually care plans for each individual which instruct you on how to communicate with that particular person if they have trouble talking.

The factors to consider when communicating effectively are the environment, make sure you’re in a suitable and appropriate environment when talking about certain things. Body language, make sure your body language is in an approachable manner. Proxemics, don’t stand too close and get in peoples personal space. Listening skills, make sure you listen intently. Use a suitable tone, don’t shout. only use touch if it is appropriate. Consider peoples mental health before speaking to them - they could try to hurt you. make sure you’re speaking the correct language, if not use the internet or and interpreter.

There are lots of different ways of communication - if someone is deaf you can use sign language or written words. if someone is blind you can use talking or braille. Body language is very useful...