Communication in Social Care Settings

Wendy Patterson 30th August 2015
Unit 1
Principles of communication in adult social care settings

People communicate for different reasons, to portray their feelings, emotions, pain, opinions, etc.  The communication could be professional (formal), or personal (informal). It is important within a social work environment that information is recorded, as it may be called upon for legal reasons. All communications are confidential, and on a “need to know”, basis. Communication between colleagues is essential, so that it ensures a continuity of care for the client, and all staff are aware of the current needs of the client.
Communication can lead to good or poor relationship within an adult social care setting. Good communication with service users encourages participation in activities therefore promoting equality within the care setting. The service user can gain the trust and understanding from the care worker and therefore communicate with ease the needs that individual requires. Good communication amongst staff encourages a better working relationship and ensures all tasks are completed to a high standard. Good communication between staff members is important to ensure problems are picked up and rectified quickly and shared amongst staff. It also helps the staff to work better as a team.
• Reading his or her care plan
• Reading his or her medical notes
• Speaking to the client directly
• Speaking to other colleagues
• Speaking directly to members of the service user’s family.
• Is the environment appropriate for communication (is it well lit, quiet and confidential)
• Does the service user have the ability to understand
• Do I need to adapt my communication for the individual such as speak louder, slower or use     gestures.
• Does the   service user need an interpreter or a family member to be present, or do they   need the communication to be delivered in writing
• How is the person going to respond to my...