Communication 1

Assignment 1: Understand effective communication and interpersonal interaction in health and social care

In this assignment I am going to create a directory which explains the different forms of verbal and non-verbal communication and information on four case studies explaining the different forms of communication and which would enable residents, staff and volunteers to communicate with each other.  

A Directory of Key Words and Terms of Communication

I am a volunteer in a Nursing Home with residents service users, who have a range of health and social care needs. In order to help and understand effective communication and interpersonal interaction in health and social care, I am going to produce an information pack that has been asked for me to produce by my manager. There are many key words listed and explained below such as:
Verbal Communication: Verbal communication such as talking, whispering and shouting uses words to present ideas, thoughts and feelings.   For example, a resident in a care home is shouting at a care practitioner because he skipped breakfast and now he is hungry and wants his lunch early. Another example could be, a Health centre, a Doctor is talking to a patient about some tablets which he needs to take 3x a day in order to fight his infection. Verbal communication is used whilst the Doctor is explaining what illness his patient has and what medication he is going to prescribe to him. The doctor then clarifies the point where the patient has to only take three tablets spaced out in a day, to make sure his patient has understood him.

Non-Verbal Communication: This is not involving or using words or speech. For example, a resident in a care home has visited there individual district nurse, they have just found out that they have a serious medical condition such as cancer. They then express their emotions and feeling through body language or facial expressions (these definitions will be listed below).

Braille: Braille is a...