Client Care and Communication

Holly Rose Haigh

VCTC Level 3 Diploma in Make-up Artistry

UV30468 Client care and communication in beauty related industries

Tutor: Terasa

Client care and communication is based on capability and knowledge, employees will develop the ability to adapt their provision of client care and their communication skills to the needs of different clients, as well as how to manage client expectations. (cityandguids, 2003)

  1. Assess the advantages and disadvantages of different types of communication used with clients;

  In a work place communication is extremely important, whether interaction is achieved through words, writing or actions. Without effective communications there can be no mutual understanding between individuals.

      • Verbally communicating clear and being a good listener
      • Promoting yourself, gaining the clients confidence
      • Positive body language with non verbal communication

      • Miscommunication, what the listener hears is not often meant
      • Communication through telephone, email services require a conscious choice of words

  2. Describe how to adapt methods of communication to suit the client and their needs;

  Clients require different communication skills, it is important to adapt to their meet needs. Avoid confusion and misunderstanding.

      • Deaf or hard of hearing – face to face when speaking or being visual
      • Poor vision or blind –   speaking clearly and slow

  3. Explain what is meant by the term ‘professionalism’ within beauty related industries;

  Professionalism is the highest level of professional standards, following the code of practice. Ensure to be presentable and building trust within a client, protecting modesty and duty of care. Referral procedures are adhered too, going through the treatment explanation, consultation and checking for any contraindications....