Childcare Lvl 3 Unit 301

Unit 4222-301 Promote communication in health, social care for children’s and young people’s settings
Outcome 1 - Identify the different reasons people communicate.  

People communicate for many reasons, be it verbal, touch, behavioural or written, but being able to listen is just as important and being an effective speaker.

Communicating is how we start all relationships, be it by facial expressions such as making eye contact or smiling saying hello and introducing ourselves and shaking hands.   By doing this we have already used the spoken word, gesture and touch.   We are letting the person we are meeting that we are friendly and we do not pose a threat. As a care worker this is a crucial part of our role, as there will always be new young people that we meet.   If it is us as individuals that are new to the workplace good communication skills allow us to quickly establish a good working relationship with the young person.

Once we have established a relationship it will need to be maintained, we do this on the most basic level every time we meet by greeting them and shaking hands.   By failing to greet someone that we have already met we may make them feel insecure and the may wonder if they have done something wrong.

As a care worker the giving and receiving of information is essential and we do it without even thinking.   We give and receive instructions verbally, on paper and via e-mail. Some of the information will be confidential and will need to be handled carefully and within the guidelines of the company.   Within Woodlands we use the morning handover to pass on information on the young person’s emotions and behaviour for the previous day and to pass on any tasks that need to be completed for the day ahead.

Outcome 2 – Describe the factors to consider when promoting effective communication.  
We can adapt the environment and the way that we communicate to suit the young person that we wish to talk to.   Below are some of the factors that we may...