Challenges Do Care Staff Have in Providing High Quality Person-Centred Care

What challenges do care staff have in providing high quality person-centred care in residential settings? How can these challenges be overcome?

This essay will be in two parts. The first part will look at the challenges for carers in providing high quality personalised care in residential setting. I will begin by explaining what personalised care is and also want to explain the definition of ‘high quality care’. I will then consider some of the challenges of providing care in the residential setting, for example in dealing with the emotional experience, the need for preparation and confidence to undertake a task, and maintaining boundaries. I will also demonstrate how providing care in a residential care setting could present challenges with example from the module material, for example Cedar Court and Greenfield Ward. To take a wider view I will consider Goffman’s work on institutions, which I will use to explain the challenges of providing personalised care in places like Cedar Court. In the second part of my essay I will consider how residential care organisations can help facilitate the provision of high quality personalised care. I will offer some examples of where facilitating the provision of high quality care has worked well, for example Seven Oaks or Sonali Gardens.

The service users are in control of the services they receive. The priority of the care of care institutions is to improve the well-being of the individuals that is why they bring a person-centred care to their work. Person-centred care is care that situates the service user in first place of decision making and activities, the care is focused on the specific needs and wishes of that person. Many of those institutions are using person-centred approaches when planning care and also service users can there plan their own lives and make their own decisions with the help of theirs family, friends or professionals (Nolan (2005) p.242). Unfortunately, sometimes the well-being of residents is...