Ccld Nvq 3

Develop and Promote Positive Relationships

Unit 301


Having great working relationships are important for any setting. Whether these be with colleagues, parents, groups of children or the individual child. A positive relationship can be enhanced by respecting adults and children’s opinions and views.

As a result of good relationships, parents feel welcomed and result in commenting on their child – you will find you get to know a lot more about the child. This results in a good atmosphere helping the child to settle better and feel more secure. A good working relationship between staff and volunteers will usually benefit the child. Staff will enjoy doing their job and be more enthusiastic and interested in their job which creates an improved atmosphere for all concerned. This makes it easier for the child to separate from their primary carer and cooperate with workers and assistants better.


There are a number of legislative works dealing with how you relate to and interact with a child in your care. They outline themes including and not limited to respect, kindness, consideration, freedom of speech, expression and exchange of information. These are covered by:
    • United Nations Convention on the rights of the child,
    • Human Rights Act 1998,
    • Data Protection Act 1998,
    • Protection of Children Act 1999.

First and foremost is the UN convention on the rights of a child which can be found in the Human Rights Act (1998), relevant in interacting with children, covering both adults and children’s rights. Furthermore, there is UN legislation embodied in the UN Convention on the Rights of the Child act 1991 which must be adhered to. All UK legislation and by-laws are required to reflect these rights.
Importantly, the human rights act requires allowing children the right to freedom of expression and the freedom to express themselves, usually exhibited through play. As such, all children have the right to have their views...