Case Study Analysis

Case Study Analysis
Jessica Blank
March 25, 2013
Tracey Lagenbach

Case Study Analysis
ABC, Inc. was facing many issues in their company. Most of the company’s issues centered on their campus recruiter and hiring process. The company believed it would be in their best interest to hire an outside consulting firm to look into the company’s issues. The consulting firm came into ABC, Inc. and examined background information on the situation, identified key problems, and found many solutions. After analyzing the case, it was rather evident that the issues could be effectively resolved with teamwork, honest communication, and hard work.
Carl Robins, campus recruiter for ABC, Inc., only had been at his job for six months. Despite this fact, Carol was able to hire 15 new trainees to work for Monica Carrolls, the Operations Supervisor. On May 15, Monica contacted Carl about the training schedule, orientation, manuals, policy booklets, physicals, drug tests, and other various issues. He assured Monica that everything would be taken care of and scheduled a new hire orientation to take place on June 15 in hopes of having them ready to work by July. Shortly after Memorial Day, Carl took out the files and realized much of the paperwork was incomplete. Furthermore, there is only three copies of the orientation manuals with several pages missing from them. To make matters worse, Carl went to book the training room for orientation, and it was reserved for June.
Key Problems
There are many problems regarding the ABC Inc. recruitment process.   First, Carl hired too many new employees at once. Although recruiting 15 new hires is a wonderful accomplishment, this is too many new employees for Carl’s first recruitment. Since Carl is new to the company and still learning about everyday operations, handling 15 new hires is overwhelming. Another issue the company is facing is the lack of communication between Carl and Monica. Monica should not...