Cache Level 2

Learning outcome:

1. Understand why effective communication is important in the work setting

1.1. Identify the different reasons people communicate

There are different ways in which people communicate and they are as follows:

 establishing a relationship -communicating is how you start relationships, this starts by acknowledging through eye contact, introductions, saying hello or just a smile. A gesture lets a person know that we are friendly and striking rapport, this is important for a practitioner as they meet new families and children every day, so communication skills allow them to establish new relationships quickly.
 Maintaining relationships -by waving or smiling at someone you already know, this maintains the relationship, it acknowledges them as a familiar face and an acquaintance.
 Small talk - small talk during break times
 Giving and receiving information -it is important that information, whether it is verbally or written down, is exchanged and shared appropriately and given clearly so that it is understood.
 Giving and receiving, acknowledgement, reassurance, encouragement and support -this is important to the emotional well- being of people, especially for young people as they need to know that adults care for them and support them.
 Expressing needs and feelings -this is the key in the emotional well -being of children and adults, babies and young people’s expressions are limited so adults need to know how to interpret communication.
 Expressing ideas thoughts and opinions -settings work best when practitioners work together. It is important that young people are encouraged to give new ideas in their play.

1.2. Explain how communication affects relationships in the work setting

Positive and effective communication results in a pleasant and happy environment which is beneficial to adults and children, because the practitioners work environment is the child’s play area. When positive relationships are formed it...