Cache Level 2 Preparing to Work in Adult Social Care Setting

1.1 Identify the different reasons people communicate.
In a health and social care environment communication is an important aspect as it builds relationships with the carers, service users and work professionals such as nurses, doctors, physiotherapists as well as internal and external organisations. People communicate in order to get a message across by exchanging information, sharing ideas, thoughts and feelings. Communicating keeps each other informed and aware of current situations within a adult social care setting, which in return enables a safer environment, meeting service users needs and requirements as well as helping yourself develop professionally. If communication is not effective, this could lead to issues such as poor care, the needs and wishes of the individual not being met and the potential for neglect and abuse. Communication can be both formal and informal. Formal communication is how we communicate within the workplace or with individual's we support, work colleagues or medical professionals, for example we might say "Hello how are you today?” Informal communication is the way we communicate with family or friends, for example we might say "Hi ya, what's up babe?"
People communicate on a daily basis for all manners of reasons and in a variety of forms. Communication skills are the ways in which we transit information, which can be through verbal, non verbal, written or electronic means. Verbal communication is a two way process in which two people communicate by using words to present ideas, thoughts and feelings through the use of mouth. It is the main way of face to face interaction. This takes place on a day to day basis for many different reasons within the health and social care environment. For example a individual may want to discuss how they are feeling or what they may need, with a care worker or medical professional or how as a care worker he/she is able to deal with problems and complaints an specific individual may have.