Business Plan

North Carolina Wesleyan College
          Bus 370 Small Business Management
        Holmes Cleaning Service Business Plan
            Angela Holmes
          Dr. Robert Kasey

Honor Statement

I wrote this paper on my own.   I did not have any help and have never turn in this paper before.

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Mission Statement
Holmes Cleaning Service's mission is to provide the customer with all residential cleaning services in an environmentally sound, completely trustworthy, and professional manner. We exist to attract and maintain customers. When we adhere to this maxim, everything else will fall into place. Our services will exceed the expectations of our customers.

Holmes Cleaning Service's objectives for the first three years of operation include:
•To create a service based company whose #1 goal is exceeding customer's expectations.
•To increase our number of clients served by 20% per year through superior service.
•To develop a sustainable home-based business, living off its own cash flow.
•The utilization of Holmes Cleaning Service on a regular basis by at least 30% of the leads that contact us for more information.

Holmes Cleaning Service (HCS), located in Goldsboro, NC, will offer residential home cleaning services. HCS will offer a wide range of services to the residential client, from general room cleaning to child/pet disasters. We will be going after the upper end of the market, typically the affluent whose spouse does not have a full-time job but chooses to do other things with his/her time, or the two income family who chooses not to clean the home themselves.

Company Ownership
The business will be based out of Angela Holmes’ home. Angela will be responsible for scheduling, estimates, and customer care management. The business organizational type will be a sole proprietorship, owned by Angela Holmes

Start-up Summary
Holmes Cleaning Service's...