Buisness Comm

This report will explain business communication systems. It will describe both the advantages and disadvantages of various methods of communication. It will also help show how they can make a difference to your business.


Electronic mail, also called email or e-mail, is a method of sending and receiving messages across the Internet or other computer networks. Originally, email was transmitted directly from one user to another computer. This required both computers to be online at the same time. Today's email systems use a store and forward method. Email servers accept, forward, deliver and store messages. To use email the business would need an internet service provider and also they need an email account. A business such as play.com uses this type of communication to send confirmation to their customers that they have received payments. The advantage of this method is that it’s free and quick. Although the drawbacks are that both the business and customer need access to a computer and emails can be easily found by unauthorised access. The main advantages of emails are that they are fast and easily customised.

Video Conferencing
A videoconference is a set of interactive telecommunication technologies which let two or more locations to contact each other via two-way video and audio at the same time. It has also been called 'visual collaboration' and is a type of groupware. An example of a company that may use video conferencing is HSBC because they have branches all over the world so they could contact each other via this technology. The advantage of using this technology is that it is better for the environment as long distant trips are no longer necessary therefore cutting back on their carbon footprint. To have a video conference each person will need a computer with a web cam, speakers, a microphone and perhaps a language translator if speaking to people from different countries. The main disadvantage of this communication is its...