Btec Level 3 Unit 10

Cheryl Bishop 16/06/2016
Unit 10(R/602/2906)
Principles of communication in adult social care settings.
  1. Understand why effective communication is important in adult social care settings
      2.1 Identify the different reason people communicate.
People communicate in different ways and for different reasons, the outcome is to understand and/or be understood. Communication is the key element in establishing and maintaining relationships.
Reasons for communication:
  * To express needs, wishes and aspirations.
  * To express emotions - happiness, excitement, discomfort, pain, anger, frustration.
  * To socialise and feel valued.
  * To develop learning, ask questions or give instructions.
  * To share information, experience, opinions and ideas.
Communication is a basic but essential tool in health and social care settings.   I use various methods of communication in my job role every day to ensure the services are delivered to the highest possible standard.
      2.2 Explain how communication affects relationships in an adult social care setting.
Effective communication between staff and clients/carers can establish and maintain a good working relationship where trust can be built. This trust allows individual/carers the opportunity to voice the needs, feelings and opinions about their social care needs, thus empowering them to take control of what services they want and how they will be delivered. Good communication between staff and clients/carers can also encourage the active participation in meaningful activities that promote physical, social and emotional wellbeing. Understanding and implementing the appropriate level, method and delivery of communication ensures that individual thoughts, opinions and best interests are valued and that they are being treated with equality, dignity and respect they deserve.
Effective communication between staff and colleagues is essential in adult social care settings to ensure that all staff...