Be Able to Address the Range of Communication

Unit 501
 Use and develop systems that promote communication

1.1    Be able to address the range of communication requirements in own role
Communication affects my work place in many ways, between myself the residents, their families and friends, management, carers, senior carers, doctors, district nurses, social workers, occupational therapists, pharmacy also external agencies i.e hairdresser, manicurist, fruit and vegetable shop, chemical suppliers. This may be done in person, using body language, telephone calls, text messaging, emails, meetings, training, undertaking assessments and planning and writing and delivering reports.
In my role as care coordinator it is vital to have good communication skills which will develop positive relationships and to provide the best care for the residents and for the staff. I also need effective communication with resident’s families, staff and all external agencies.
Effective communication is important to ensure that all information is concise, accurate, informative and nonjudgmental to provide the correct care for the individual resident.

1.2 Explain how to support effective communication within own job role

I use one to one communication daily in my job role. An example of this is would be between myself and a resident, myself and a district nurse in relation to the needs of a resident, or when speaking to another member of staff to discuss a service resident. This can be done in person or over the telephone verbally. Sometimes I may also use non-verbal communication; this may be by email or by writing down and reporting during regular meetings to discuss care needs of the resident, which may involve letters or reports to all parties involved. By holding regular meetings with residents, staff and other external agencies communications are strengthened, building trust and the ability to talk openly and honestly. Another form of non-verbal communication is text message which I may use to contact staff asking...