Assignment 8.1 Itc System and Principals

Task 1

Diagnostic repair procedure.

Fault validation

Firstly, we need to confirm if the problem is actually there and is repeatable and if it is affecting an individual or is it a common fault. The user will need to be questioned to confirm this and if possible / required you should physically investigate.

Information gathering

Once a fault has been confirmed the next stage is to gather more information to assist in the resolution of the issue. There are many places that information can be gained from and more information will make any fault resolution easier. Some places include:

Information analysis

Once you’ve gathered the needed data you can begin to analyse it and select the best cource of action to take to get the issue resolved.

Solution Identification

This is the stage where a solution is gained. This maybe a software issue, a hardware issue and may need replacement parts. Whatever the solution is a problem log should be filled in to record all the actions taken.

Diagnostic process

Information sources

Information sources can include:
  * Automatic error messages
  * A knowledge base
  * More experienced colleagues
  * Previous repair records
  * Technical manuals
  * Machine specifications
  * The internet (which can include fault code databases, manufacturers websites, online manuals and forums)
  * Previous problem logs
  * Your own knowledge, which will keep increasing!

Specific fault identification

Flowcharts are a great way to resolve specific commonly occurring problems and a solution can usually be quickly found.
A good resource for flowcharts to commonly occurring faults can be found here: Diagnostic flowcharts

To minimise disruption you need to ensure a reasonable and realistic timeframe is given to the user. A spare computer should be assigned if available and you must ensure that if it is possible all data is backed up before starting any work on a machine.

If you get to a stage...