Assignment 201

Rebecca Lycett.

Assignment 201.     Principles of communication in adult social care

Task A.

A1.   Describe four different methods of communication.

Verbal communication – Talking, Words, Language and Sounds.

Non-Verbal communication – Body Language, Gesturing and Sign language.

Written – With pen and paper, using Emails.

Visual – Photos, Picture cards, Symbols and Signs etc.

A2.   Indentify five different reasons why people communicate.

1. To be understood.
2. Share knowledge.
3. Show feelings and express emotions.
4. Socialize.
5. To pass and receive information.

A3.   Give two reasons why it is important to observe the reactions of an     individual using the service when you are communicating with them.

1. To see if the individual has understood what has been said, looking at body language and facial expressions.
2. To see if there are any changes in the individual such as, anxiousness, frustration, anger etc, which could suggest safeguarding.   (abuse)

A4.   Explain why it is important to find out about an individuals:

1. Communication and language needs.

It is important to find out about an individuals communication and language needs so we can make sure that these are being met, and that the correct aid is available to the individual such as, hearing aid, pen and paper etc.

2. Wishes and preferences.

To prevent misunderstandings/mistakes it is essential that we have a better insight about the individual such as their religion and cultural beliefs etc.   This will ensure effective communication.

A5.   Explain how good communication can have a positive effect on the way a social care worker interacts with:

1. Colleagues.

By communicating regularly with colleagues in an environment which is positive and pleasant, therefore promoting team work.

2. Individuals using the service and carers.

The confidence and independence will be created between the...