Assesing and Evaluating Communication


Explain strategies used in health and social care to overcome barriers to effective communication and interpersonal interactions

Staff training
All staff should have some form of training on how to communicate effectively with people who use their services. Formal training courses can provide us to practice important skills as well as theories about how to overcome barriers.

Assessment of need and using preferred methods of communication
It is important to try and assess the person's needs and preferred method of communication most people will make their preferred method of communication obvious but in some cases a medical assessment is needed to find their preferred method of communication.

Promoting rights
A service user should have rights for example they should be treated as an individual and equally not discriminated against, also be respected, to be given privacy, to be treated in a dignified way, to be able to communicate using their preferred method, to be allowed access to information about themselves, to be cared for in a way that meets their needs and takes account of choices and to be protected from danger or harm.

This is a very important for all service users as they may not trust a person to not keep the information to themselves so they will not communicate with you. To keep information confidential shows you have respect for the service users and a lack of this could also threaten a person’s self-esteem.

To be an assertive person, you must be able to control your personal emotions and stay calm. You must be able to know when and how to use the right non-verbal behavior and be able to use the right words and statements with doing this you are trying to get the best outcome for everyone.

Defusing aggression and staying confident
For this, you need to stay calm and communicate with respect by listening to the person and what their...