Applying the Learning Curve Theory

Apply the Learning Curve Theory
Carlos Heslop
University of Phoenix
Instructor:   Lorinzo Foxworth
November 17, 2010.

This paper will be tackling the issues that Mario Pizza store has as it relates to the average waiting time, the average queue length and   how both applies to the learning curve concept.   According to Chase et al. (2006), “a learning curve is a line displaying relationship between unit production time and the cumulative number of units produced.”   The application of the learning curve theory to the Mario Pizza store will be based upon a couple of assumptions that have been used in a major industry.   The assumptions include the amount of time required to complete a given task or unit of a product will be less each time task is undertaken; the unit time will decrease at a decreasing rate; the reduction in time will follow a predictable pattern (Chase et al, 2006).
Mario wants to improve the process and solve the problems that are affecting his pizza store.   He has to balance the length of time that customers are waiting with the capacity of the store to provide the customers with the service that they require.   Managing the length of the queues is also about balancing the demand for the product being offered by the store and the ability to service the demand.   Mario has entrusted the improvements of the store to his grandchild who will improve the service by changing one or more elements within the operation.   The changes will have to be balanced by looking at the gains that may occur as a result of increased service capacity against the costs that are incurred from improving the process.  
There has been an established limit of nine minutes for customers to wait for service and lately that has been causing dissatisfaction with customers with some people leaving without even being served.   The first step in attempting to reduce the wait time for customers is to look at the distribution of the tables and establish a priority rule....