401 - Develop and Implement Effective Communication Systems for Health and Safety Information

401 – Develop and implement effective communication systems for health and safety information.


The word Communication comes from the Latin word "communis", meaning to share it is the activity of conveying information through the exchange of thoughts, messages, or information, as by speech, visuals, signals, writing, or behaviour. Communication is defined by Julia Scherba de Valenzuela¹ as “any act by which one person gives to or receives from a person information about that person's needs, desires, perceptions, knowledge, or affective states. Communication may be intentional or unintentional, and may occur through spoken or other modes”. Communication requires a sender, a message, and a recipient, although the receiver need not be present or aware of the sender's intent to communicate at the time of communication; Communication requires that both parties share an area of commonality. The communication process is complete once the receiver has understood the message of the sender. So therefore this is what we are trying to achieve throughout this 401 unit.

As a Health and Safety Advisor within Longwood engineering, my key roles include maintaining and promoting positive health and safety within our organisation. After an extensive military career in transport operations and logistics, serving worldwide and having to deal with many various cultures. I have come to realise that trying to promote effective communication, best practices and excellence in health and safety is more about an individual’s attitude toward health and safety. The individuals in any organisation will inherently take the quickest and shortest route if they know and think they can get away with it. Therefore it is down to the management, to enforce and try and change people’s attitudes, behaviours and beliefs. This can be achieved in part by developing, implementing and communicating health and safety information. We are required to uphold and maintain the best interests...