[31] Principles of Communication in Adult Care Settings#

NVQ Level 3

Unit 31

Principles of Communication in Adult Social Care Settings
1.1 – Identify the reasons people communicate
 To socialise
 To express needs
 To express emotion
 To indicate choice
 To ask questions
 To instruct
1.2 – Explain how communication affects relationships in an adult social care setting
As a carer we need to be able to communicate with service users in order for us to ensure their needs
are being met, and to be able to discuss and/or explain options they might not otherwise understand
with regards to their ongoing care.
If they are unable to effectively communicate, or we are unable to understand their
communicative attempts, we risk making uninformed choices on their behalf.

2.1 – Compare ways to establish the communication and language needs, wishes and preferences
of an individual
When meeting a service user for the first time, you will need to establish the best way to communicate
with that person, and the simplest way to begin this is by being introduced to that person by another
support worker, and speaking to them clearly and a little slowly, with plenty of positive eye contact,
thereby learning the individual’s name or nickname, and perhaps one or two interests or hobbies, and
also by observing how they interact with the other support worker. Ideally, the service user’s care plan
should include details of their communication preferences.

2.2 – Describe the factors to consider when promoting effective communication
When promoting effective communication with an individual, some factors to consider are those of
height, where it will be important to ensure that you on the same eye level, maybe by sitting or
kneeling; eye contact, which is essential in all direct communication; learning and addressing the
individual by their name, which is a simple means of making them feel at ease; posture and body
language, which again is a simple method to make the person feel at ease enough to be able to...