206 Hsc

Unit 206                           Understand the role of the social care worker

A working relationship is similar in many respects to a personal relationship and in others, is a million miles apart. In both you carry yourself respectfully, care to help others, communicate well and work to solve problems and tasks to your full ability.

In a personal relationship however, one may allow themselves to talk about personal things or idle chit chat, show a wider range of emotions such feeling angry and responding as such, feeling the need to be alone or cry etc. In a personal relationship individuals may hug and display other physical touches to greet or show support/ affection.

In a working relationship one will display their, support and concerns but in a controlled professional way respective of boundaries. At work we will talk with service users and engage with their interests and needs but without divulging personal details or idle chat on our behalf. We will control our emotions and not allow ourselves to appear frustrated, tired, angry, upset etc but will be mindful of how we are feeling and not allow the client to take on the responsibility of this. Physical touch is a controlled boundary between staff and clients or other members of staff and if limited to handshakes to maintain a professional standard at all times. As with staff and clients, staff and other staff members cannot engage in unprofessional conversation and actions in the workplace as this is not a proper working relationship.

There are many different working relationships in the social care setting and how you respond and address each relationship is varied. I myself as a support worker work with other support workers during handover of shift, my duty manager to inform and relate daily activities during my shift, service users; service user’s family, GPs, CPNs and Psychiatrist. How I address each person or service is different although professional at all times; for example...