205 cert Understanding the implications of duty of care
  1.1 The term ‘duty of care’ means that you have an obligation to ensure the safety and wellbeing of anyone under your care. You must not do anything that could directly or indirectly affect them negatively. Do not undertake any tasks that can’t be done safely
  1.2 The duty of care affects my work role as I am required to ensure that the individuals health and wellbeing are my priority, this includes ensuring that individuals are well fed and drinking plenty of fluids, have all sanitary needs met and that all medical appointments and assessments are attended, and that they are never put in dangerous situations
  2.1 Dilemmas that may arise between the duty of care and an individual’s rights could be
  1. If the individual wants to participate in an activity that is considered dangerous but they have passed the mental capacity act and proved understanding of their decision making ability.
  2. When they don’t consent to something that is necessary for their wellbeing and in their best interest, unless there is evidence of the individuals lack of capacity to make decisions (this would then have to be discussed with managers, guardians and social workers in a best interest meeting.
  2.2 You can get additional support and advice about how to resolve such dilemmas from your line managers and read personal support plans to assess whether this has already been statemented and risk assessed, and how best to proceed.
  3.1 To respond to complaints, you must.
  1. Take all complaints seriously.
  2. Attempt to resolve the complaint.
  3. Inform line manager of complaint and resolution attempts even if successful.
  3.2 The main points of agreed procedures for handling complaints are
  1. Timeframe.
  2. Verbal response.
  3. Written response.
  4. A mutually agreed place and time for a meeting.
  5. Follow up, if the matter remains unresolved then the complaint needs to be put into...