10 Principles of Communication in Adult Social Care Settings

10 Principles of Communication in Adult Social Care Settings
Unit 1.1 Identify the different reasons people communicate
Communication is the act in which people impart or exchange information, thoughts, ideas either verbally or non-verbal. Verbal communication is expressed in spoken words while non-verbal communication can be through gesture, body language, facial expression and eye contact. Communication can also be made through telephone conversation, sending emails, texting, writing letter.   Communication is so vital in our daily activities either personal or professional.   For communication to be effective it must be a two way process that is, there must be a sender and the receiver.   Also there must be a positive feedback at the end of every communication this will enable you to know whether the information is clearly understood.  
Communication is very important in providing support to the individual. It is through communication that health care workers will form relationship with the client or service user they support. Talking to the client on a regular basis will enable the client to build trust, confidence in the support worker and this will enable the support worker to know the type of care and support needed by the client.   Even reading the care plan of the individual will also provide additional information about individual you support.  
1.2 Explain how communication affects relationship in the work setting  
Communication is everything in the work setting and it must be cordial and friendly and in any work environment if there is no cordial relationship, it will totally affect the work flow. Working as part of a team will go a long way in building good relationship. Workplace relationships also become a lot stronger when people can clearly and effectively communicate their need and allow others to do the same.  
Communication is also very important at the workplace since, it helps to understand each other better, be it a service user/client,...