1 Communication Tc & D Level 3 Finished

NAME…Anna Tywoniuk.



HEALTH & SOCIAL CARE ADVANCED APPRENTICESHIP
Technical Certificate Level 3
DIPLOMA IN HEALTH & SOCIAL CARE (QCF)
Diploma Level 3


PRINCIPLES OF COMMUNICATION IN ADULT SOCIAL CARE SETTINGS
Unit 10 Technical Certificate
PROMOTE COMMUNICATION IN HEALTH, SOCIAL CARE OR CHILDREN’S AND YOUNG PEOPLE’S SETTINGS
Unit 1 Diploma

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The importance of communication

Every part of our work involves some sort of communication.


There are many different forms of communication. These include:


|Written                     |Faxes,                                       |
|                           |Newspapers,                                 |
|                           |Letters,                                     |
|                           |Memos,                                       |
|                           |Email Messages/notes.                       |
|Verbal                     |Talking,                                     |
|                           |Telephone.                                   |
|Non Verbal                 |Eye contact,                                 |
|                           |Posture,                                     |
|                           |Gestures,                                   |
|                           |Expressions.                                 |
|Graphical                   |Graphs,                                     |
|                           |Signs,                                       |
|                           |Pictures,                                   |
|                           |Charts,                                     |
|                           |TV Media.                                   |


Use of voice
It’s worth remembering that your voice is part of your personality & can display how you are feeling & what you are thinking. Your voice tone & volume could display soothing, angry, challenging or comforting tones.

Good Practice:
• Speak clearly
• Use correct voice...