The Great Indian Hero
- Submitted by: aditya11
- Views: 676
- Category: Politics: Philosophy
- Date Submitted: 08/19/2010 06:28 AM
- Pages: 2
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Name.
Mobile No. +91
Email :
Job Objective
Team Lead assignments in IT Operations with a technology-driven organization of repute.
Brief Overview
✓ Over Four years of professional experience in IT Operations, Client Servicing, Team Handling and Technical support.
✓ Proficient at providing value added customer service by resolving their issues & ensuring their satisfaction within service norms.
✓ Excellent communication & Team Management skills with ability to handle diverse tasks and effectively perform under pressure.
✓ Extensive experience in preparing & compiling various management reports pertaining to process and productivity.
Organizational Experience
XXX Technologies Pvt Ltd
Site: Services Ltd.
From 26th Feb 2006 – till date
Role: Team Leader
Responsibilities
• Managing the entire IT Operations of Corporate Office
• Monitoring of pending Calls & try to close that call within define timeline.
• MOM Preparation after meeting with customer on any issue
• RCA Preparation & discussion with customer for any escalated call
• Preparing Engineer Productivity Report.
• Highlights of the Month.
• Daily/ Weekly Monthly Report sharing with customer
• Discuss daily issues, Tickets with Engg. to reduce repeated issues.
• Be able to identify opportunity for, and implement process improvements.
• Documented the details for all the applications, their general errors and its solution.
• Attended regular operational service and change review meetings internally.
• Planning and maintaining shift roster.
• Checking Engineers attendance.
T.B.S. College,
Role: Faculty
Oct 2003 - Feb 2006
SINGHAL PESTICIDES
Role: System Administrator
July 01 to Oct 03
Job Profile:
In the organization I worked as System Administrator. My major work was to control all the activities related to automation of the organization. Major work during my tenure is the...
Mobile No. +91
Email :
Job Objective
Team Lead assignments in IT Operations with a technology-driven organization of repute.
Brief Overview
✓ Over Four years of professional experience in IT Operations, Client Servicing, Team Handling and Technical support.
✓ Proficient at providing value added customer service by resolving their issues & ensuring their satisfaction within service norms.
✓ Excellent communication & Team Management skills with ability to handle diverse tasks and effectively perform under pressure.
✓ Extensive experience in preparing & compiling various management reports pertaining to process and productivity.
Organizational Experience
XXX Technologies Pvt Ltd
Site: Services Ltd.
From 26th Feb 2006 – till date
Role: Team Leader
Responsibilities
• Managing the entire IT Operations of Corporate Office
• Monitoring of pending Calls & try to close that call within define timeline.
• MOM Preparation after meeting with customer on any issue
• RCA Preparation & discussion with customer for any escalated call
• Preparing Engineer Productivity Report.
• Highlights of the Month.
• Daily/ Weekly Monthly Report sharing with customer
• Discuss daily issues, Tickets with Engg. to reduce repeated issues.
• Be able to identify opportunity for, and implement process improvements.
• Documented the details for all the applications, their general errors and its solution.
• Attended regular operational service and change review meetings internally.
• Planning and maintaining shift roster.
• Checking Engineers attendance.
T.B.S. College,
Role: Faculty
Oct 2003 - Feb 2006
SINGHAL PESTICIDES
Role: System Administrator
July 01 to Oct 03
Job Profile:
In the organization I worked as System Administrator. My major work was to control all the activities related to automation of the organization. Major work during my tenure is the...