Qcf3 Paper 1

Question 1a (Weighting: 5)
Understand how duty of care contributes to safe practice
Write an explanation of:
What it means to have a duty of care in one's own work role?

Question 1b (Weighting: 5)
How duty of care contributes to the safeguarding or protection of individuals.

Question 2a (Weighting: 5)
Know how to address conflicts or dilemmas that may arise between an individual's rights and the duty of care
Write a description of:
Potential conflicts or dilemmas that may arise between the duty of care and an individual's rights (make reference to at least two examples from your own experience).

Question 2b (Weighting: 5)
How to manage risks associated with conflicts or dilemmas between an individual's rights and the duty of care

Question 2c (Weighting: 5)
Explain where you can to get additional support and advice about conflicts and dilemmas.

Question 3 (Weighting: 10)
Know how to respond to complaints
Describe how to respond to complaints and outline the main points of agreed procedures for handling complaints in your organisation.
N.B.: Please ensure that your answers relate to working in health and social care settings or with children and/or young people.
Don't forget to reference the sources of information you have used.

Answer 1A:
Having a duty of care in my work role, means that, I must be willing to do everything in the best interests of the service users. I must protect them from harm, but, at the same time exercise a good care standard and support them in the activities they choose to undertake. I must also respect any decisions and beliefs they make or have, giving them advice where needed and help them lead as close to the life, the user had before. I would assist with and maintain the dignity of the service user and not let my opinions and possible uneducated judgement lead me to not properly supporting the service users wishes. I will inform and involve them in their care plan and assist them to have an input into...