New Service for Subway
- Submitted by: LucasLee
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- Date Submitted: 12/22/2011 06:27 PM
- Pages: 3
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Three new services that can be provided and offered by Subway
Subway is a well-known international fast-food industry in all over the world. Its major product is sandwich. The services provided by Subway are actually sufficient and fast enough. However, there are three new services that we are going to discuss next, which consist of the improvement in ordering, mini outlet as well as consultation.
1) The first new service is in terms of ordering
In the aspect of ordering, the first one is computerized ordering. This computerized ordering is separated into two: One is for those customers who take away and second one is for those who dine-in.
1.1 Computerized Ordering (Take-away)
What is computerized ordering?
Computerized ordering is customers take order individually by using provided computer device without contacting with staff. The main purpose of this service is to bring convenience to customers without wasting their waiting time during order. It is also benefit employee because they can concentrate on another job rather than taking order.
How does it implement?
For those customers who want to take-away, they can actually go to the computer counter provided and just order what they want by clicking on the computer screen. Instruction or guideline about how to place order will also be shown on computer screen. After customers who take-away place order, they will proceed to next counter which is payment counter. In this counter, customers have to pay for what they have ordered. After that, receipt and one mechanical object with numbering will be given to customers and customers are asked to wait the object in hand vibrate and light on. Waiting area or waiting space will be provided for those customers who take-away and some reading materials such as books, magazines, newspaper and so on will also be provided. When the object is vibrating and light on, that means their food is ready and they can proceed to food collection counter in which they...
Subway is a well-known international fast-food industry in all over the world. Its major product is sandwich. The services provided by Subway are actually sufficient and fast enough. However, there are three new services that we are going to discuss next, which consist of the improvement in ordering, mini outlet as well as consultation.
1) The first new service is in terms of ordering
In the aspect of ordering, the first one is computerized ordering. This computerized ordering is separated into two: One is for those customers who take away and second one is for those who dine-in.
1.1 Computerized Ordering (Take-away)
What is computerized ordering?
Computerized ordering is customers take order individually by using provided computer device without contacting with staff. The main purpose of this service is to bring convenience to customers without wasting their waiting time during order. It is also benefit employee because they can concentrate on another job rather than taking order.
How does it implement?
For those customers who want to take-away, they can actually go to the computer counter provided and just order what they want by clicking on the computer screen. Instruction or guideline about how to place order will also be shown on computer screen. After customers who take-away place order, they will proceed to next counter which is payment counter. In this counter, customers have to pay for what they have ordered. After that, receipt and one mechanical object with numbering will be given to customers and customers are asked to wait the object in hand vibrate and light on. Waiting area or waiting space will be provided for those customers who take-away and some reading materials such as books, magazines, newspaper and so on will also be provided. When the object is vibrating and light on, that means their food is ready and they can proceed to food collection counter in which they...