Level 3 Diploma Child Care

Unit 301 Communication and professional relationships with children, young people and adults.

Outcome 1
Understand the principles of developing positive relationships with children, young people and adults.

1. Explain why effective communication is important in developing positive relationships with children, young people and adults.

• Trusting each other.
• Mutual respect.
• Valuing differences.
• Trusting somebody else is the foundation of a good relationship.
• Effective communication we often get out point across.
• Involves listening as well as speaking.
• Staying silent whilst a pupil speaks.
• Emphatic listening, seeing things from another person’s point of view and understanding how they feel.
• If we have more empathy with a child a child may feel more supported and may be more likely to open up to a person.
• Be considerate with a child, respect their feelings and opinions.
• Have time and patience, be kind and give plenty of praise.
• Value differences like, beliefs, religions, political views, lifestyles and different abilities.

2. Explain the principles of relationship building with children, young people       and adults.

• Being clear is essential when talking to a child.
• Effective communication is key for developing a relationship up with a child.
• In order to develop relationships you should show respect, be courteous, listen to others points of views, opinions, cultures, preferred names and acknowledge them.
• Consider other peoples positions for example a young person maybe under pressure and sometimes need time to understand what they have done or why they have reacted in a certain way.

3. Explain how different social, professional and cultural context may affect relationships and the way people communicate.

    • Adapt to the way you communicate.
    • We can communicate in a variety of ways for example, speaking, phone calls and emailing.
    • Cultures will have their own norms of...