Hsc Level2 Unit 1

Unit 1: Introduction to communication in health, social care or children’s and young people’s setting.
1.1   When working within a care industry communication is important for a variety of reasons, one of the main reasons being to obtain information regarding the service user and their need for care. Being able to communicate affectively means I am able to understand exactly what help is required, I am also able to establish that our service users are feeling ok and have no problems that we need to know about or report. If there is anything that is required I use suitable communication, for each service user, to obtain how they like things to be done for them. Being able to communicate affectively prevents mistakes and people being misunderstood. It also enables a professional relationship to build between myself and my service users, where the service user feels confident and safe in the care they are receiving.  

1.2 Sometimes I come across a situation where there are special communication needs due a service user losing use of one or more of their senses. For instance if someone is blind but able to speak I would need to explain our actions clearly about what I had done for them, to prevent and accidents: for example if I had made a cup of tea and placed on the table for the services user I would need to tell them exactly where I had put it to prevent them from knocking it over and burning themselves.