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Corporate Responsibility and stakeholders
S T R AT E G Y

Introduction
Reed Elsevier is a leading provider of professional research information to organisations around the world. It publishes journals, books and databases and manages exhibitions and events. Its well-known titles - such as New Scientist and The Lancet - appear both in print and online. Reed Elsevier has a worldwide customer base working in many fields, including science, research and the law, as well as in public and academic libraries and commercial organisations. This includes over 11 million scientists who access information directly from Reed Elsevier’s ScienceDirect database – the world’s largest online library of full-text research papers. Reed Elsevier was formed in 1993 when the businesses of the British publisher Reed International and the Dutch publisher Elsevier NV merged. The Reeds were Methodists and took a philanthropic approach to the business. This means that they applied the present-day idea of Corporate Responsibility (CR) within the company. They promoted health and safety for their workers and better standards of living. The company now operates in more than 200 locations worldwide and annual revenues for 2011 were £6 billion. Revenues are largely from subscriptions to its titles. It employs around 30,000 people including IT specialists, editorial teams and marketing, sales and customer service staff. To enable the business to focus on specific customer needs, the company has five divisions.

2. LexisNexis® Risk Solutions – provides data and analytics that allow customers to evaluate and manage risks associated with transactions and to improve performance 3. LexisNexis® Legal & Professional – provides legal, tax, regulatory news and business information and analysis to legal, corporate, government, accounting and academic markets 4. Reed Exhibitions – organising events, exhibitions, conferences for over 44 industry sectors 5. Reed Business Information – producing trade...