Dealing with Food Complaints

ALLEGED FOOD POISONING REPORT

In the event of a complaint of food related illness the Food & Beverage Manager, or Senior Manager on duty, should deal with the matter and take action as follows:
  1. Complete the form below – one for each person reporting illness
  2. Inform Regional Environmental Health and Safety Manager of the incident
  3. OBTAIN SAMPLES TO SEND TO NOMINATED LABORATORY, IF INSTRUCTED. If samples are needed, they must be frozen and placed in a leak proof, sterile container and then packed in ice in another leak proof container to await collection by the laboratory. A copy of this form should be enclosed with the sample.
  4. Refer to procedures in “Dealing with Food Complaints”
| ALLEGED FOOD POISONING REPORT | HOTEL CODE:     00GBSGR+ / Incident No.: 7602 |
Enter incident occurrence on StarGuest Response+ and forward form to General Manager.Email form to: Starwood@cliftonenvironmental.co.uk; nina.fairweather@starwoodhotels.com; tristan.thorn@starwoodhotels.com; local insurance |
Claim Handling Instructions:     Information Only       Establish Claim |
Hotel name:   Aloft Abu DhabiProperty number: 03357 |
Name:   Mr./Mrs./Ms.:Ms. Elena Bosshart | Home Phone: (971) 050-1880178 | Work Phone:   (   )       ext.       |
Address:   (Street, City, State/Prov, Zip/Post Code)Khaleej Al Arabi Street, Abu Dhabi, P.O. Box 94943 |
  Registered Guest   Room Number: |   Visitor |   Other | Birthdate/Approx. Age: approx. 35 – 45 y/o |
Location of Incident (i.e. outlet name):   Relax@12 |
Occurred onor between: | 05/04/11 -11.45pm and 05/05/11- 9amMo/Day/Year   Time am/pm             Mo/Day/Year     Time am/pm | Reported on:     05/05/11   Time am/pm     8:00am |
Number of people affected: 1Number of people eating same food that service: 4Total covers served: 53. 17 outside guests and 36 in house guests |
Details of alleged illness:Nausea                           NoVomiting                       YesDiarrhoea...